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Know & Decide : La gestion d'actifs réinventée​

From IT complexity to a unified vision

Notre solution est née de 35 ans d’expérience dans l’IT et d’un constat simple : beaucoup d’entreprises n’ont pas une vision exacte de leur parc. Face aux questions précises, les réponses restent souvent approximatives. 

Avec un club d’utilisateurs, nous avons coconçu un produit pragmatique qui apporte une connaissance fine, fiable et opérationnelle du patrimoine IT  

La DSI ne se limite plus aux postes et serveurs : elle gère désormais la téléphonie, l’IoT et une mosaïque d’équipements. Cette diversité, combinée à des outils répartis sur de multiples sites et à l’essor du télétravail, complexifie l’IT et accentue les disparités. 

Les données restent souvent enfermées dans des silos (Windows, Linux, serveurs, postes) alimentés par des outils « verticaux » qui empêchent une vision globale. 

Notre approche décloisonne ces informations pour offrir une vue unifiée, actionnable et à jour du patrimoine numérique.

Les CMDB en place peinent à garantir une qualité et une cohérence exhaustives : leur taux de complétude dépasse rarement 75–80 %. Par ailleurs, tout asset n’a pas vocation à devenir un CI ; beaucoup d’organisations ne déclarent que les éléments critiques ou porteurs de relations d’impact. 

Our solution prioritises asset management first (reliable inventory, normalisation, deduplication), and then continuously feeds your existing ITSM/CMDB. It clearly distinguishes what falls under CI from what remains an asset, through declarative rules, for a relevant, lightweight, and up-to-date CMDB.

Quatre constats qui changent tout :

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Heterogeneous components across various environments

The necessity to deploy agents and to be able to eat a steak

La nécessité de consolider vos ssattributsr desnems 

Heterogeneous components across various environments

From scattered data to controlled governance 

A Brake Transformed into an Opportunity

In the early 2010s, Emmanuel Moreau, founder of the consulting firm Zetamind, noticed a recurring problem: his clients did not have reliable data on their IT assets or on the actual usage of their components.

Without precise information, it is impossible to define target architectures, build robust multi-year budgets, or improve the quality of production plans.


It was during a user club that major accounts such as SFR and Air France encouraged him to create Know & Decide in 2015. These clients directly participate in drafting the functional specifications.

The objective is clear: to develop a no-code, agentless solution that is simple and quick to use, ensuring an efficient production deployment without heavily relying on internal teams or depending on expensive consultants.

Empowering IT Departments

Our mission is simple: to ensure that no CIO is caught off guard during COMEX meetings. With a unique framework, you finally have a consolidated and reliable view of your entire IT environment.

With shared access to consistent and reliable data, your teams collaborate better, your decisions become more precise, and your strategic challenges find concrete answers.

Cost rationalisation, compliance with European standards and directives (DORA, NIS2, ISO 27001, CSR), security and quality of production plans, budget management and automation of internal billing: everything becomes measurable, controllable and predictable.

Result: the IT department is no longer just a cost centre; it is transforming into a genuine service centre, capable of anticipating, budgeting, and justifying its choices to management and the business units.

With Know & Decide, you take back control. You no longer suffer, you lead.

An International Presence with Concrete Results

Based in Luxembourg, with a development center in Tunisia, Know & Decide is today a trusted partner for major accounts in France, Belgium and Luxembourg.

Our customer-driven business model places customers at the heart of the roadmap: your needs guide our developments.

With a local organization, reinforced by a network of specialized partners, we offer complete managed services around our governance portal.